Create meaningful interactions.

Today in Business

Many are facing the urgent need for digital transformation. Changing business models, processes, systems and digital capabilities are now necessary to stay relevant. At the fulcrum of this demand for change is the ability to deliver seamless customer experiences. We invite you to learn how KL Interactive can help you deliver meaningful digital experiences for your customers.

At a Glance

Founded by Ken Lee, KL Interactive has been helping organizations make users happy since 2000. Ken’s range of experience in UX covers ecommerce, business applications, portals, large enterprise websites, content management systems, data visualization and solutions for mobile and tablet. Having begun his career as a web designer, Ken is an accomplished digital designer and frontend coder. But the heart of his focus for the past 14 years has been UX architecture.

Caring for Users for 24 years

9 Responsive Coding Projects

Left Brain and Right Brain Thinker

19 Branding Projects

113 Design Projects

Regenerated in 1991

Projects

UX Architecture

American Airlines

Created a new way to market service and product offerings as a dashboard rather than as an advertisement.

UX Architecture

AORN

Leveraged lightweight journey maps to identify current-state issues and provide meaningful UX recommendations.

UX Architecture

James Avery

Created all aspects of an employee portal—from business objectives to finished design and code.

UX Architecture

Lennox

Provided a robust UX solution for the HVAC industry’s largest professional portal.

Clients

Articles

UX Architecture

Key Principles for Optimizing the Omni-Channel Experience

There are a few principles that can help us in the endeavor of building a cohesive omni-channel (a.k.a. multi-channel) experience. Learn four principles for optimizing the omni-channel experience.

UX Architecture

On Being a UX Unicorn

I’ve frequently been described as a UX unicorn. But none of the web articles about UX unicorns fully resonated with me. Here’s my perspective on, and experiences of, being a UX unicorn.

UX Architecture

Scaling the Customer Journey

Creating a customer journey map may seem daunting, but it may not be as difficult and expensive as you think. Learn how easy—or how complex—the process can get.

What People Say

Ken is a great Information Architect and a strong leader. He is organized and logical. He did a good job managing and unifying the many different designs across Merchandizing products. He has great passion for improving user experience and was easy to work with. He is quick at transforming business needs into design concepts. Ken is good at communicating his ideas, as well as accepting other people’s ideas. I had a wonderful time working with Ken, and look forward to working with him again." "

Dominique Zhao
Sr. UX Designer
Thomson Reuters