Leverage disciplines that impact users.

From Strategy to Execution

With over 17 years in the web industry, Ken has become one of the few professionals who has creative, social, analytical, technical skillsets. His skills cover three main areas: UX architecture, digital design, and frontend development.

The Core: User Experience

Businesses are now taking empathy very seriously. They realize that new disruptive business models are better at matching their customer’s feelings, thoughts, and experiences. In order to achieve real success, it’s critical that businesses and digital design teams put themselves in their customers’ shoes.

Discovery & Strategy
  • Surveys
  • Stakeholder Interviews
  • User Interviews
  • Strategy Workshops
  • Persona Development
  • Customer Journey Mapping
Research & Evaluation
  • Usability Testing
  • Contextual Inquiry
  • Tree Testing / Card Sorting
  • Heuristics Review
  • Competitive Analysis
  • Review Existing
    Research & Analytics
Architecture & Solution
  • Site Maps
  • User Flows
  • Wireframes
  • Usability Reviews
  • High-fidelity Prototypes
Validation & Improvement
  • A/B Testing
  • Review Analytics
  • Live Survey
  • User Interviews
  • Agile Retrospective


Ken has always believed that form must serve function and that design must be rational and defendable. This is especially the case now that function has broadened to include brand strategy, content strategy, marketing drivers, technical strategy and even maintainability. The elements of KL Interactive’s design depends upon client needs, but typically includes:

Creative Direction

We ideate communication and design strategies that align to business goals.

Brand Identity

Establish a brand that expresses your strengths and delivers the right experience.

Brand Guides

A brand needs to be maintained and reinforced to communicate consistently.

Stye Guides

Consistent communication comes through understandable design specifications.

UI Design

Leading with research, we aim to create intuitive and delightful user experiences.


Ken has been handcrafting code for nearly 14 years, and his frontend coding experience works hand-in-hand with his UX architecture and design skills. A frontend developer ends up having to click on a lot of things to get to know more scenarios. Designing with code on the screen is simply one of the best ways to learn how to design for the screen.

Responsive Code

Go beyond being acceptable on a few devices, and transform to an interface that is optimized for all screen sizes.

Frontend Frameworks

We can create and/or modify a frontend framework customized to your unique needs.

Online Style Guides

We believe that code is the heart of consistent style. We can provide easy ways for developers to maintain your standard.

Immersive / Parallax

We love to create compelling stories reinforced with immersive design. KLinteractive.com was hand-coded by me.

WordPress Development

We create WordPress solutions that are extensible, beautiful, and secure.

SharePoint Branding

Find out how SharePoint can be customized to be responsive, engaging, and targeted.

Types of Digital Projects


We embrace the most challenging problems. Whether you need to simplify complex data visualization dashboards or want to make a content-heavy portal more findable, we’re here to develop UX / UI solutions that satisfy users wants and needs while meeting your business objectives.


We are good at taking the most complex applications and making them simple for beginners yet productive for power users.


Convert more customers with pages that are streamline, searchable and enticing for customers.

Responsive and Native

Whether you are on a budget or need a very device-targeted experience, we can help.

Employee Portals

Employee portal don't have to be merely functional, we have experience in creating engaging, collaborative, and targeted employee portals.

Data Visualization

Break through the clutter and aim to create research-based interfaces that are relevant, intuitive and interactive.

Content-heavy Portal

Have a website with over 2,000 pages? We have years of experience in making vast amounts information scalable, findable, and maintainable.

What People Say

Ken is one of those rare talents who can manage frontend, backend and visual esthetics of a web app. He had the enthusiasm for what he was doing and at the same time managed his team in a very professional manner. As my manager, he did his job by telling me what I could improve and also kept an open mind to listen. It had always been a positive and motivating environment in our office where we had a great time working with each other. I consider him as a mentor who didn't only inspire me to learn coding but also how to pursue my career.

Ricky T. Hsu
Interactive Web Marketing Manager
at Hewlett-Packard